Customer reviews of Preston Motor Village Ltd

By arnold S on 14 October 2019 | Verified purchase

Been wanting a Leon for some time now. Soon as this popped up on the net I rang them and left a deposit to hold the vehicle. When I arrived there was someone else trying to buy the car but the guys held it down and wouldn’t sell it as it was reserved for me. Took it for a test drive and it won me over straight away. What a good car and I’m very impressed with the principles of the salesman who wouldn’t take more money from another buyer just because of me. Hats off to Preston Motor Village.

Reply from Preston Motor Village Ltd on 15/11/19

Hello Arnold. Thank you for your kind words however we really did nothing special in this case as a deposit reserves the vehicle for the customer to come and view and disallows anyone else to purchase until a decision is made. We treat our customers the same way we would like to be treated if we were in there position. Hope you vehicle is serving you well.

By arthur J on 14 October 2019 | Verified purchase

What a lovely example of a DS3 for its age. So well looked after and the guys at PMV gave it great buff up. Looks and smells like it’s out the showroom! So amazed with how great this dealership is. Will defo be back for my next car when I’m ready for something bigger! Cheers

By susan C on 14 October 2019 | Verified purchase

Very nice car for cheap price. Very pleased overall would defo recommend for anyone wanting to buy reliable car. Great customer service after sales too always there to help when I call! Keep it up guys!

By henry B on 14 October 2019 | Verified purchase

Very nice car. Very nice sales people. They have lots of cars. Good variety. Give my car nice polish look new know. 👍🏼 Brilliant guys

By Zoe G on 13 October 2019 | Verified purchase

We arrived to test drive an Insignia which turned out not to be for us. We decided to have a further look around the forecourt with no sales pressure. Staff were very friendly and on hand for any questions. Test drives were arranged very quickly. We picked a lovely low mileage Vauxhall Corsa with an extended warranty. Car was serviced and valeted before collection. We would recommend this garage to anyone.

By Ricky R on 12 October 2019 | Verified purchase

Was asked to leave an honest review. And to be honest these guys deserve an 10/10 review. Not enough stars on auto trader for them. Thanks guys hope you enjoyed your biccies.

By Steve F on 12 October 2019 | Verified purchase

Great chaps at this dealership. Overall good car a package threw in loads of extras and give me a good deal all in all. Didn’t bother bartering with price because all there stock is priced very good. Helped me find the right car and got me on my way.

By Andrew W on 12 October 2019 | Verified purchase

What a smooth car! Bought a seat with low mileage and great condition. Brilliant customer service and they even gave me warranty and a complimentary service and valet! Thanks guys it’s been a pleasure

By Nathan M on 12 October 2019 | Verified purchase

I have purposely delayed leaving feedback until now as I wanted to give PMS the chance to sort any issues out . When I purchased the car it had supposedly been valeted but when it arrived the inside was fillthy and popcorn behind the seats .I never mentioned this and was prepared to have this done at my own cost but now after 4 weeks of waiting for a reimbursement of a locking wheel nut which I had to purchase ( they agreed to pay for one as there wasn’t one with the car ) i’m fed up with sending emails and the lies they keep telling .I have also never received the V5 .DVLA have said it should have arrived by now . Finally upon purchasing the car I was told it would receive a cam belt change and oil and filter change . This has been stamped in the book but I asked to provide a receipt for the parts which they failed to do . I have now booked the car in at a VW specialist to ensure the work has been done as I really don’t trust anything they say .

Reply from Preston Motor Village Ltd on 12/10/19

Hello Nathan, we are sincerely sorry that you feel this way. We pride ourselves in giving our customers an excellent and hassle free experience. Without any prejudice in regards to your complain about the valet, we would be more than happy to book your vehicle in for another complimentary valet service. Your second point in regards to the locking wheel nut, our admin team have informed us that a cheque has been posted to reimburse you even though we were not obliged to however have done so as a good will gesture. Your third and final point in regards to the servicing of your vehicle, we can assure you that the work has been done as promised. Unfortunately we have no record of you requesting invoices however these can also be provided. We hope this will be sufficient to change your view on us and look forward to hearing from you.

By Ged G on 10 October 2019 | Verified purchase

Purchased a Fiat Punto with only 23,000 on the clock. Only had a couple of months left on mot so a new mot was provided. On collection I was told a new battery had also been fitted! Excellent service. Would recommend a visit.